Trips Hajj & Umrah

Welcome to Trips Hajj & Umrah. By visiting our website, submitting an enquiry, making a payment, or using any of our services, you agree to the terms, conditions, booking rules, refund rules, privacy practices, and service policies stated on this page.

We provide a travel facilitation and booking support service for Hajj and Umrah packages. Our role is to help customers understand available packages, collect booking requests, verify basic documents, and connect the customer with the relevant agency or service partner for further processing.

This page is written to make our process transparent, fair, and easy to understand.

By using this website or making any payment, you confirm that:

• You are legally eligible to make a booking;
• All details submitted by you are true, complete, and correct;
• You understand the booking token and verification process;
• You agree that the booking token is non-refundable after payment;
• You accept that final travel confirmation depends on document verification, agency approval, and official rules.

If you do not agree with these terms, please do not make a payment or submit a booking request.

Trips Hajj & Umrah is not a government authority. We are a private booking and facilitation platform.

Our services may include:

• Package display and customer enquiry handling;
• Booking initiation through token payment;
• Document collection and verification support;
• Customer coordination through call, WhatsApp, or email;
• Connecting the customer with the assigned travel agency or service partner;
• Helping the customer understand the next steps of the pilgrimage process.

We do not guarantee:

• Instant booking confirmation;
• Visa approval;
• Flight availability;
• Hotel allocation;
• Transport confirmation;
• Government approval;
• Final acceptance by any external agency or authority.

All final outcomes depend on document status, official rules, service availability, and third-party processing.

Our booking process is designed to be simple and transparent.

The booking token is the first amount paid by the customer to start the process.

This token amount is used to:

• Reserve the customer’s booking request,
• Begin internal processing,
• Assign staff for verification,
• Initiate coordination with the agency,
• And cover administrative handling.

Once the token is paid, the booking process is considered started. The customer should only make payment after fully reading and understanding this policy.

After token payment, our team will contact the customer for document verification.

Documents may include:

• Passport details;
• Identity proof;
• Age proof;
• Passport-size photograph;
• Travel eligibility documents;
• Other documents required by the assigned agency or official process.

During verification, we may:

• Check that the documents are valid and readable;
• Compare the documents with the booking details;
• Request missing or updated documents;
• Pause processing if something is incomplete;
• Reject processing if false or invalid documents are submitted.

Customer responsibility:
The customer must ensure that all submitted documents are correct and updated. If incorrect information is submitted, processing may be delayed, suspended, or cancelled.

Payment of the token amount does not mean the full package is automatically confirmed.

A booking becomes fully confirmed only when:

• Documents are successfully verified;
• The customer is eligible for processing;
• The assigned agency accepts the booking;
• And the necessary travel process can continue.

Until then, the booking remains initiated and not final.

This refund policy is strict and clear.

8.1 Token amount
The 10% token amount is non-refundable after payment.

8.2 No refund situations
No refund will be given in the following situations:

• Customer changes mind after payment;
• Customer fails to submit documents;
• Customer delays the process;
• Customer does not respond to calls or messages;
• Documents are incomplete or incorrect;
• Booking is cancelled after processing has started;
• The assigned agency has already begun handling the request;
• Visa, travel, or government approval is not granted;
• Any third-party delay occurs;
• Any force majeure event affects travel;
• The customer is found ineligible under the applicable process.

8.3 Exceptional refund cases
Refunds may be considered only in rare situations such as: duplicate payment, technical payment error, or a refund required by law. If any refund is approved, payment gateway charges, administrative charges, document handling charges, and service processing costs may be deducted where applicable.

8.4 Refund approval
Any refund, if applicable, will be processed only after internal review and written confirmation.

If the customer cancels after payment:

• The token amount remains non-refundable;
• Any processing already started will be treated as completed work;
• If the agency has already begun handling the case, cancellation charges or service deductions may apply;
• The customer cannot claim a full refund simply because they changed their decision.

If we cancel a request due to our own operational reason, we may either: offer a replacement solution, continue the case later, or issue a refund only if legally required or approved in writing.

By booking with us, the customer agrees to:

• Provide accurate personal and travel information;
• Submit valid documents on time;
• Respond to calls, messages, and emails;
• Keep communication channels open during processing;
• Follow all travel instructions;
• Respect deadlines and verification requirements;
• Comply with all applicable rules of travel and pilgrimage.

The customer is fully responsible for the correctness of the information shared with us.

We are a private facilitation platform, not a visa authority or government body.

Please understand that we do not control:

• Visa approval,
• Passport approval,
• Airline schedule changes,
• Hotel availability,
• Quota allocation,
• Transport delays,
• Saudi or Indian government policy changes,
• Or any official decision made by external authorities.

The final outcome depends on: document quality, eligibility, official rules, agency approval, and government procedures.

Trips Hajj & Umrah follows the broader official Haj framework applicable in India.

Official framework points:

• The Ministry of Minority Affairs is the nodal ministry for Haj-related matters in India, and the Haj Committee of India is a statutory body under the Haj Committee Act, 2002.
• PIB has recently published official Haj updates, including the announcement of Haj Policy 2027 and invitation for applications through the Haj Committee of India.
• PIB also reported the Bilateral Haj Agreement for Haj-2026 between India and Saudi Arabia and the official quota details for Indian pilgrims.

What this means for our customers:

• Official Haj rules, quotas, and procedures may change from time to time.
• Our website follows those official rules where applicable.
• Government policy always takes priority over any website information or package description.
• If there is any conflict between our website and an official government rule, the official government rule will apply.

Important note: We are not claiming to be the government. We are a private booking platform that supports customers in following the official process.

Pilgrimage travel may require the customer to be medically and administratively fit for travel.

The customer should ensure that:

• They are medically fit to travel;
• They are able to complete the journey;
• They have disclosed any important health concerns honestly;
• They follow any medical or health screening requirements that may apply.

If the customer has a health issue, mobility issue, or age-related travel concern, they should inform us in advance so that the agency can assess the case properly.

We may request health-related information only for processing and coordination purposes.

By using our website or submitting your contact details, you consent to receive communication from us through:

• Phone calls,
• WhatsApp,
• SMS,
• Email,
• Or other official communication channels.

These communications may include: booking updates, payment confirmation, document requests, verification follow-up, agency coordination, and travel-related instructions.

We respect customer privacy and handle data carefully.

Information we may collect:
Name, phone number, email address, passport details, ID details, payment details, uploaded documents, enquiry history, communication history.

Why we collect it:

• To process your booking;
• To verify your documents;
• To coordinate with the agency;
• To contact you about your booking;
• To comply with legal and operational requirements.

Data sharing:
We may share limited information with: payment gateway providers, assigned travel agencies, support staff involved in processing, or legal/government authorities if required by law.

Data protection:
We use reasonable security measures to protect customer data, but no online system can be guaranteed fully secure.

Data sale:
We do not sell your personal data to unrelated third parties.

All content on this website, including: logo, text, design, layout, graphics, images, branding elements, and written content, belongs to Trips Hajj & Umrah unless otherwise stated.

You may not copy, reproduce, republish, or reuse our content without written permission.

Package prices may change based on: airfare, hotel rates, season demand, travel dates, service changes, official policy changes, currency fluctuation, and agency pricing updates.

The amount shown on the website is indicative unless otherwise confirmed in writing. The final payment amount may differ depending on the actual package confirmation and service arrangement.

To the fullest extent allowed by law, Trips Hajj & Umrah shall not be liable for: indirect or incidental losses, missed travel, visa refusal, third-party delay, government action, hotel issues, flight cancellation, transport delay, customer’s own errors, or force majeure events.

Our responsibility is limited to the role we play as a booking and coordination platform.

We are not responsible for any delay or failure caused by events beyond our control, including: natural disasters, war, riots, strikes, government restrictions, airline disruptions, internet outages, system failures, health emergencies, or other unavoidable events.

In such cases, processing may be delayed, modified, or stopped depending on the situation.

We may update this policy at any time to reflect: legal changes, government rule changes, platform changes, operational improvements, or package process changes.

When we update the policy, the revised version will be posted on this page with a new “Last Updated” date.

Continued use of the website means you accept the updated policy.

For questions related to booking, token payment, verification, cancellation, or policy clarification, contact us at:

Trips Hajj & Umrah
Website: mubharakhajj.com
Email: support@mubharakhajj.com
Phone / WhatsApp: +91 98765 43210
Address: 123, Haj House Road, Mumbai, Maharashtra 400001, India

Please read this page carefully before making any payment.

By paying the booking token, you confirm that:

• You understand the token is 10% of the package amount,
• You accept that it is non-refundable,
• You understand that document verification will follow,
• And you agree that the final process depends on agency and official approval.